Frequently Asked Questions (FAQ)

Do you have a question? We are happy to help.

Here we have gathered answers to the most common questions about orders, deliveries, payments, and our posters and frames. If you cannot find what you are looking for, you are always welcome to contact us – we are happy to assist you.

 

Orders

 

📦 How do I place an order?

Choose the poster or frame you want to buy, select the desired size, and add the product to your shopping cart. When you are ready, proceed to checkout, enter your delivery details, and complete the payment. Shortly thereafter, you will receive an order confirmation via email, and we will begin preparing your order.

 

✏️ Can I change or cancel my order?

Since all our products are made to order, production usually begins shortly after the purchase is completed. If you need to change or cancel your order, please contact us as soon as possible. If production has not yet started, we will of course do our best to help you. If production has already begun, we unfortunately cannot make any changes or cancellations.

 

📧 Will I receive an order confirmation?

Yes! Immediately after placing your order, an order confirmation is sent to the email address you provided at the time of purchase. Once your order has shipped, you will also receive another email with tracking information so that you can easily follow the delivery. If you cannot find the order confirmation, please check your spam folder before contacting us.

 

Shipping and Delivery

 

🚚 What is the delivery time?

All our products are made to order. The production time is usually 1–5 business days, after which your order is shipped. The total delivery time is normally 3–10 business days, depending on the country you live in and the shipping method chosen.

 

🌍 Which countries do you deliver to?

We deliver to most parts of Europe. If your country is available in the checkout, it means we can deliver there. If you are unsure, you are always welcome to contact us before placing your order.

 

💰 How much does shipping cost?

The shipping cost depends on the delivery country and is always displayed at checkout before you complete your purchase. No hidden fees are added after the order has been placed.

📍 How do I track my order?

Once your order has shipped, you will receive an email with a tracking link. There you can follow your package's journey all the way to delivery. If you have not received a tracking email, please check your spam folder or contact us and we will help you.

 

Products

 

🖼️ Is a frame included?

We offer both posters without frames and framed prints. The framed prints are delivered ready-to-hang, and whether a product is sold with or without a frame is always clearly stated in the product title and description.

 

📄 What paper are your posters printed on?

Our posters are printed on high-quality premium matte paper (200 gsm) with a smooth, exclusive finish that minimizes reflections and enhances the motif's colors and details. The paper is durable and carefully selected to provide a professional result that lasts over time.

 

📐 What sizes are available?

Available sizes vary between different motifs. You can find the sizes offered on the respective product page before adding your order to the shopping cart.

 

🎨 Can the colors differ from what I see on the screen?

Yes, minor color differences may occur. Screens reproduce colors in different ways depending on settings, brightness, and device. We do our best to ensure that the images on the website represent the colors of the motifs as accurately as possible.

 

Payments

 

💳 Which payment methods do you accept?

We offer several secure payment options to make your purchase as easy as possible. Depending on which country you are shopping from, you can pay with Visa, Mastercard, American Express, Klarna, PayPal, Apple Pay, Google Pay, Shop Pay, and other local payment methods. The payment options available to you are always shown at checkout before you complete your purchase.

 

🔒 Is it safe to shop with you?

Yes. Your safety is important to us. Sofistic Designs uses Shopify's secure checkout system, where all payment information is encrypted and processed by certified payment providers. We never store your card details, which means you can shop safely and securely with us.

 

Returns and Claims

↩️ Can I return a product?

Yes. If you are a resident within the EU, you have a 14-day right of withdrawal from the day you received your order. If you want to return a product, please contact us first and we will send you instructions and the correct return address. For a return to be approved, the product must be unused, in its original condition, and returned in its original packaging. For returned purchases, the customer is responsible for the cost of return shipping.

 

📦 What do I do if my order is damaged?

Please check your order as soon as you have received it. If the product has been damaged during transit or has a production defect, contact us before returning the item. Send your order number, a description of the defect, and clear photos of the product and the packaging. We recommend that you contact us within 7 days of delivery so that we can handle the case as quickly as possible. If the claim is approved, we will send a replacement product or offer another suitable solution at no extra cost.

 

❌ What do I do if I have received the wrong product?

If you have received the wrong product, the wrong size, or an item that significantly deviates from your order, contact us as soon as possible. Send your order number along with a description of the error and clear photos of the received product. Once we have reviewed the case, we will ensure you receive the correct product or offer another suitable solution, at no extra cost if the error is ours.

 

About Sofistic Designs

 

🖤 Are you a Swedish company?

Yes! Sofistic Designs is a Swedish company run by me, Sofie. The idea behind the shop is to offer a wide range of posters and prints so that more people can find motifs that suit their specific style and home. Although the company is run from Sweden, we currently deliver to customers in large parts of Europe.

 

🌍 Where are your products manufactured?

Our products are made to order through carefully selected production partners. To reduce delivery times and unnecessary transport, your order is produced as close to the delivery address as possible whenever feasible. In this way, we can offer high quality while reducing our environmental impact.

 

🌱 Why are the products made to order?

All our products are only manufactured once an order is placed. This means we avoid unnecessary overproduction and large inventories, while you get a freshly produced product of high quality. It is a more sustainable way to offer a wide range without compromising on quality.

 

💌 How do I contact you?

You are always welcome to contact us if you have questions about a product, an order, or need help. You can reach us easiest via our contact form on the website or by emailing info@sofisticdesigns.com. We strive to answer all inquiries as quickly as possible.